FAQ
General
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Can I trust the quality of your products?
We guarantee the quality of our products. Each item is meticulously selected and tested to meet our high standards.
Do you offer a satisfaction guarantee?
Yes, we prioritize your satisfaction. If you're not happy with your purchase, contact us, and we'll quickly resolve the issue.
How do I know if a product is right for me?
Our detailed product descriptions and specifications help you make informed decisions. Need assistance? Reach out to our knowledgeable team for personalized recommendations.
Are your products environmentally friendly?
At NFC.cool, sustainability is our priority. Explore our eco-friendly product line and join us in our mission to minimize waste and make a positive impact on the environment.
How can I stay updated on new products and promotions?
Subscribe to our newsletter for the latest products and exclusive offers. Follow us on social media for news and updates.
What measures do you take to protect customer privacy and data security?
Your privacy and security are paramount. We implement industry-standard security measures and adhere to strict privacy policies to safeguard your data.
Shipping
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How long will it take for my order to be shipped?
Orders are typically processed and shipped within 2-3 business days. Delivery times vary depending on your location and selected shipping method.
What shipping carriers do you use?
We exclusively partner with CTT for all our shipping needs, ensuring reliable and efficient delivery of your orders.
Do you offer international shipping?
Currently, we proudly ship in the European Union. For destinations beyond this scope, feel free to contact us via e-mail, and we'll explore alternative shipping options for you.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your package on the carrier's website. If you didn't receive an email please contact us directly via e-mail.
What are the shipping costs?
Shipping costs vary depending on the size and weight of your order, as well as your location. You can view the shipping costs at checkout before completing your purchase.
Do you offer expedited shipping options?
Currently, we do not offer expedited shipping options. All orders are shipped via standard shipping methods. We appreciate your understanding.
Do you provide free shipping?
Yes, we offer free shipping on orders over 50€.
What should I do if my package is lost or stolen during transit?
If you believe your package is lost or stolen, please contact us and we will assist you in resolving the issue with the shipping carrier.
Returns
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What is your return policy?
Our return policy allows for returns within 14 days of purchase for a full refund or exchange. Certain restrictions may apply. For more information check our Return Policy.
Do I need the original packaging to make a return?
Yes, we require the item to be returned in its original packaging and in new, unused condition.
Can I return an item if it's been used?
Unfortunately, we cannot accept returns on used or opened items unless they are defective.
How do I initiate a return?
To initiate a return, please contact our customer service team, and they will provide you with instructions.
Do you provide return shipping labels?
We provide return shipping labels for defective or incorrect items. For all other returns, the cost of return shipping is the responsibility of the customer.
How long does it take to process a return?
Returns are typically processed within 5 business days of receiving the returned item.
Orders
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Can I cancel my order?
Orders can be canceled within 24 hours of placement, provided they have not yet been shipped.
Can I make changes to my order after it has been placed?
Please contact us immediately via e-mail. Once your order has been shipped, we are not be able to change any details.
What should I do if I receive the wrong item or a damaged item?
If you receive the wrong item or a damaged item, please contact our customer service team immediately, and we will arrange for a replacement or refund.
Is there a minimum order value for free shipping?
Yes, free shipping is available for orders over 50€. Please refer to our shipping information page for details.
Do you offer bulk or wholesale discounts?
Yes, we offer bulk or wholesale discounts for large quantity orders. Please contact our sales team for more information.
Can I combine multiple orders to save on shipping?
Unfortunately, we cannot combine multiple orders into a single shipment. Each order will be shipped separately.
How can I provide feedback about my order experience?
We welcome feedback from our customers! You can provide feedback by contacting our customer service team directly. Your feedback helps us improve our products and services.
Exchanges
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How do I initiate an exchange?
To initiate an exchange, please contact our customer service team, and they will provide you with instructions on how to return the item and facilitate the exchange process.
Is there a time limit for exchanges?
Exchanges can be made within 14 days of purchase, provided the item is in its original packaging and in new, unused condition.
Do I have to pay for return shipping for an exchange?
The cost of return shipping for an exchange is the responsibility of the customer, unless the item is defective or incorrect.
Can I exchange an item for a different product?
Unfortunately, we do not offer exchanges for different products. If you wish to exchange for a different item, you will need to return the original item and place a new order.
Refunds
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What is your refund policy?
Our refund policy allows for refunds within 5 days of purchase for eligible items. Please refer to our refund policy for more information.
How do I request a refund?
To request a refund, please contact our customer service team, and they will assist you with the refund process.
How long does it take to process a refund?
Refunds are typically processed within 5 business days of receiving the returned item. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution.
Do I need to return the item to receive a refund?
Yes, in most cases, you will need to return the item to receive a refund. Please refer to our return policy for eligibility criteria.
Is there a restocking fee for refunds?
We do not charge restocking fees for refunds of eligible items returned in new, unused condition.
How will I receive my refund?
Refunds are issued back to the original payment method used for the purchase. If the original payment method is not available, alternative arrangements may be made.
Are shipping costs refunded for returned items?
Shipping costs are non-refundable unless the item is defective or incorrect. However, if you received free shipping on your order, the cost of shipping may be deducted from your refund amount.
What if I received a gift and want to return it for a refund?
If you received a gift and would like to return it for a refund, please contact our customer service team, and they will assist you with the return process.
Can I cancel a refund request?
Once a refund request has been submitted and processed, it cannot be canceled. If you have any concerns or questions about your refund, please contact our customer service team for assistance.